Last updated 26 August 2026. Your report is personalised and usually delivered within minutes, so change-of-mind refunds aren't offered once generation has begun — but your consumer guarantee rights are always protected.
Your Chiron Story report is a personalised digital product. It's generated specifically for you, from the exact birth details you provide, and delivered as a PDF by email, usually within minutes. Because generation begins automatically as soon as payment is confirmed, we can't offer change-of-mind refunds or cancellations once an order is placed — so please double-check your birth details before paying. Your consumer guarantee rights are always protected: if something goes wrong on our end, we'll fix it, resend it, or refund you.
Check your birth date, time and place before you order. Your report is calculated from what you enter, and a wrong detail (especially birth time) changes the chart. If your report matches what you gave us but that information was wrong, that isn't a fault in our service and we aren't obliged to replace or refund it for free. Genuine mistakes happen, though: get in touch and we'll do what we reasonably can. No birth time? Tick "I don't know my exact birth time" when you order and we'll leave the house out rather than guess. Unsure of anything else? Contact us before ordering.
Contact us via our Contact page if: you don't receive your report within a reasonable time; it was sent to the wrong email address because of an error on our side; a technical or processing error meant the report used different birth details from what you actually submitted; the PDF is corrupted, materially incomplete, or won't open; or you believe the service otherwise fails to meet a consumer guarantee that applies to your purchase. Depending on the problem, an appropriate fix may be re-delivery, correction, a partial refund, or a full refund.
Under the Australian Consumer Law, you're automatically entitled to a replacement, correction, or refund if your report has a major problem — for example, if it wasn't provided with reasonable care and skill, isn't fit for the purpose it was sold for, or doesn't match what we described. These rights exist regardless of anything else in this policy, and nothing here limits or removes them. If you believe your report has a major problem under the ACL, contact us and we'll resolve it in line with your legal rights. For more on your rights and the remedies available, see the ACCC's guidance at accc.gov.au/consumers.
If you're purchasing from outside Australia, your local consumer protection laws may also apply to your order, in addition to — not instead of — this policy.
Contact us via our Contact page with your order details and a description of what went wrong. We aim to respond within 2 business days. Where a refund is approved, it will ordinarily be returned to your original payment method — the time it takes to appear is controlled by your bank or card provider, not by us. Your Chiron Story is operated by Elle Maree Chaloner, ABN 30 935 913 602, New South Wales, Australia.